FAQs

1. When I add an account to my withdrawal, it shows “request parameter is not legal”?

Here are 2 solutions to this issue: 1. You can try clearing your browser cache first, or uninstalling the current app and re-downloading it before trying to add the account again. 2. You can log in to your account via the web link and add your bank account again to request a withdrawal.
2. What should I do if I cannot select an account when I apply for a withdrawal?

Please follow the steps below to delete the unselectable bank account: 1. Click on “Me” ➡ “Bank Account Number”. 2. Click on “Delete”. 3. Click on “Add bank account”. 4. After entering complete information about the account, click “Next”. Steps to complete CAPTCHA (OTP) . 🔽 Click “Send Captcha” 🔽 Get an OTP verification code from your SMS 🔽 Enter the correct OTP verification code to confirm the addition. After “Success” is displayed, please reapply for cash withdrawal one more time.
3. Why do I often encounter acceptance problems at the Fast Track (Hong Leong Bank) that result in order failure?

Transactions may fail temporarily due to network or banking system problems. After submitting your order, please be patient and wait for some time, the order will be successful within 30 minutes.
4. What should I do if I enter the withdrawal amount and it shows “Failed”?

You can go to the “Bank Account” interface, delete your current bank account and add it again. After that, apply for your withdrawal order again.
5. Why do I get an “Inaccessible” page after clicking on the web version of the link?

You can try clearing your phone's cache first, or use another browser to login. If you are still unable to log in to the web version, please contact customer service for assistance.
6. What do I need to do if I click on "Download Game" in the 918KISS interface and get a white screen?